The Horizon

In Search of a Great Meal

In Search of a Great Meal

Joseph Kauffman, Staff Writer

March 9, 2015

The glasses sparkle. The silverware shines. The grill sizzles and liquids bubble and boil within their pots and pans. The smells are like traveling salesmen, wafting through the air and beckoning you to discover the dish from whence they came. This is the office of Marty Rosen. Rosen has been at...

Customer service takes back seat to revenue

IUS Horizon

September 16, 2012

A business’ customer service is what ultimately sets the company apart from its competitors. I do not care how good the food is or how cute the shirt is, if I have to deal with a waiter or cashier who obviously wants to be anywhere else instead of earning money pleasantly. The phrases “he is ju...